Service requests are paused

Prepare for a real conversation

Useful information to have ready

• The location of the concern. Note the room, basement, crawl space, attic or other accessible area. Do not enter an unsafe space or open building materials to prepare for a call.
• What you have observed. Describe staining, an odor or known water damage without assuming its cause. Safe photographs and existing reports can help explain the concern.
• When it started and what changed. Mention any known leak, flooding, previous work or recurring pattern. Timing is useful context, not a diagnosis.
• What you need help deciding. An assessment, sampling, cleanup, moisture repair and rebuilding may be different services. Ask which the contractor actually offers.
• Whether you can authorize work. Explain whether you own, manage or rent the property, and whether another person's permission is needed.
• Any written proposal or official notice. Ask the relevant professional or public office what it requires; a private quote does not replace an official housing-code process.

Ask what happens after the initial conversation

Confirm the actual service area, availability, assessment fee, report contents and next step with the company. For a quote, use our written-scope comparison or download the worksheet. The worksheet stays on your own device; it does not send a request to us.

For urgent water damage or a safety concern

Do not wait for a response from this site. Contact an appropriate emergency or restoration professional directly. Do not enter an unsafe flooded area, handle electrical equipment near water or disturb suspected contamination to collect information. The EPA's cleanup guidance identifies contaminated water, suspected HVAC contamination and health concerns as circumstances requiring particular care or professional help.

For tenants in Ann Arbor

The city's tenant resources explain the complaint process after first contacting the landlord or management company. The page directs environmental-health questions to Washtenaw County Health Department on 734-222-3800. That is a public information line, not SiteRent's service number. See our rental-property information for the distinction between housing complaints and private work.

Questions about an earlier submission

Use the separate privacy-request form for access or deletion questions concerning details previously submitted. Do not use it for a new job request. Our about page explains the site's independent role.